Contact us
How can we help you today?
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Need to check your balance?Use the 'chat with us' bubble on the page or log in to your My Network Homes account if you have one.
Read More -
Want to make a payment?Make a payment online or find out the other ways you can make a payment to us.
How to pay your rent and other charges -
Need to report a repair?Complete our online repair form or log in to your My Network Homes account if you have one.
Report a repair form -
Need to report ASB?Use our online anti-social behaviour (ASB) form or log in to your My Network Homes account if you have one.
Report anti-social behaviour form -
Looking for a new home?Check out our range of affordable homes to rent and buy. You can complete an online form for the homes you like.
Rent or buy -
Chat with us using our digital assistantSimple open the chatbot feature by clicking on the purple 'Chat with us' bubble.
Introducing our brand new digital assistant for customers – try it out today!
Want to contact us about something else?
Please use our online repair form to report a repair, and our online anti-social behaviour (ASB) form to report ASB. You can find both forms on this page. You can use our contact us form below to contact us about anything else. If you fill out this form or send us an email, we aim to respond to your query within five working days.
Reception open for appointments only
Our receptions at The Hive in Wembley and Ware Road in Hertford are open for appointments only. Many of our teams are not based in the office and are usually out visiting schemes, therefore they may not be available at the office unless you have scheduled an appointment to meet with them. Please contact us if you'd like to book an appointment. You can contact us by phone on 0300 373 3000, email at customerservice@networkhomes.org.uk, or use our website contact us form on this page.
Other ways to get in touch
You can contact us by phone between 8am and 6pm Monday to Friday by calling 0300 373 3000.
You can also text us on 07908 670 571 and your text will be actioned within 48 hours, Monday to Friday between 8am to 6pm.*
Outside of these hours, if you are a resident and you have an emergency repair, you can call our out of hours repairs service through our contact centre number 0300 373 3000.
*Please note: Our text number changed on 1 October to 07908 670 571. Look out for texts from us from 1 October from our new number.
You can contact our Customer Services Team on Twitter at @networkhomesuk from Monday to Friday from 10am to 3pm.
IMPORTANT UPDATE
Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use Facebook to contact us and ignore any messages or post you may have received from our Facebook accounts from 11am, Thursday 28 September.
Our offices are open for appointments only.
Many of our teams are not office based and may not be in the office unless you have scheduled an appointment to meet with them. Please contact us by phone, email, social media, or our website contact form to book an appointment.
If you'd like to contact us by post, please see our postal address for each office below:
Wembley Park - Head office
SNG
The Hive
22 Wembley Park Boulevard
Wembley
HA9 0HP
Hertford
SNG
36 Ware Road
Hertford
SG13 7HH
Northwick Park
SNG
Hodgson Court,
Nightingale Avenue
Northwick Park
Harrow
HA1 3GH
St Albans
SNG
72 Lavender Crescent
St Albans
AL3 5PJ
You can use our digital assistant (chatbot) on our website to raise or get an update on repairs, check your account balance, or make a payment.
You can open the digital assistant feature by clicking on the purple ‘Chat with us’ bubble at the bottom of the screen.
During set times, currently Monday to Friday, 10am to 3pm, if it’s unable to answer your query or help you to complete your service request, it will give you the option to chat online to one of our customer service advisors.
