Making your home more environmentally friendly and cheaper to run
We have specially selected your home for an assessment to identify whether there are improvements we can make so that your home requires less energy to keep you warm in the winter months. If this assessment identifies ways to make your home more environmentally friendly, this improvement work will reduce draughts and heat loss in your home and potentially save you money on energy bills. Our contractors will contact you in the next few days or weeks to book an appointment for your assessment.
The assessment is a 60-minute inspection of the insulation and heat systems and how well draughts are controlled. By better understanding how these aspects of your home work, we can investigate whether we can improve their performance so it is easier for your home to heat up and stay warm when it’s cold outside. With rising energy costs last winter, living in a home that uses less energy to heat up can potentially make a huge difference, as well as benefitting the environment because less energy is being lost or wasted.
What does the assessment involve?
The assessors will visit your home at the agreed appointment time and they will:
- look at your heating system and aspects of your home and building such as walls, windows, floors, and the roof
- take pictures to include in their reports
- enter restricted areas of your home such as the loft spaces, if you have one
- complete a specialist test to assess if there is unwanted draughts or air flow from your home.
The assessors will also complete a survey to assess the general condition of your home. This is a routine inspection that looks at the age and condition of specific areas of your home such as your kitchen and bathroom. This helps us to plan any improvements needed in the future and to ensure your home is safe and up to date. This survey is not intended to collect information on current or outstanding repairs.
All contractors carrying out these assessments are required to carry a suitable photo ID badge and should be able to provide you with a letter to verify why they are visiting your home.
How do I arrange my assessment?
You will be contacted over the phone in the next few days or weeks by one of our trusted assessors to schedule your appointment for this assessment. The call will be from one of our following contractors: Pelling’s LLP, Agility Eco, IRT Surveys, or FES Group Limited.
It’s really important that you book in your assessment with our contractors so we can do what we can to make your home easier to heat in the colder months and more environmentally friendly.
If you want to decline this assessment, please submit a request for refusal. This can be done by contacting our Sustainability team by emailing SSAM@networkhomes.org.uk or by calling 0300 373 3000.
What happens after my assessment?
Once we have completed this assessment of your home, we will be in touch to let you know whether improvements have been recommended for your home, or if your home is already performing as it should be. If we will be making improvements to your home, we will then be in touch again at a later date to schedule in this work.
The data collected in our survey on the general condition of your home will be used to help us identify which major replacement work is needed in the future, so we can review and plan for this. When your home is due for renewal work, we will write to you.
What personal data will you be collecting and who will you share it with?
We will collect some personal data from you including your name, address, contact number and email address. This will be used for the assessment of your home and shared with the Government as part of their Social Housing Decarbonisation Fund (SHDF) programme. For more information on how we process your personal data, please see our Privacy Statement at www.networkhomes.org.uk/privacy-statement . You can also read the Government’s privacy notice for this programme by visiting: Social Housing Decarbonisation Fund privacy notice - GOV.UK (www.gov.uk)
If you have any questions, feel free to contact us by emailing customerservice@networkhomes.org.uk , using your My Network Homes account or calling on 0300 373 3000 and asking to speak to someone from the Sustainability team.
