Report excessive noise nuisance using The Noise App
25 August 2022
We recognise that everyone has a different tolerance when it comes to noise from your neighbours so please try to be considerate to others around you. If you feel the noise you are experiencing is excessive, please report it to us. We've completed our testing and trial of Noise App and it's now ready for you to use to record and report noise you may be experiencing in your home. The app is secure, and you don’t have to leave your home to record any noise disturbances. You will then be able send the recordings directly to our Neighbourhood teams so we can assess any reasonable steps available for us to take.
The Noise App is free and will let you record audio for up to 30 seconds on your smartphone.
The benefits of using The Noise App
The app can be used to record noise nuisance every time there is a problem. It means that you will be able to record problems as they happen instead of using diary sheets. This will help us to tackle the issue, particularly if we need evidence to go to court. It will also be very useful to help us show neighbours how they are inconveniencing people, which is normally all we need to do to address the problem. By having a secure website where we will be able to listen to your noise nuisance recordings and review your comments, all your evidence will be kept in one place and you won't need to worry about putting everything into an email to us with attachments.
We will carefully consider any reports made relating to noise. Actions may or may not be taken in line with the terms and conditions of our tenancy conditions and anti-social behaviour policy.
Who is The Noise App for?
The Noise App will need to be used in conjunction with a current ‘open’ case of noise nuisance that has already been reported to us. You will need to make an initial report before we will review or accept recordings. To do this, you will need to get in touch by:
- report via our website using our online reporting form
- report via your My Network Homes account
- email us at customerservice@networkhomes.org.uk
- write to us or book an appointment to visit us in person at our Wembley or Hertford offices
- phone us on 0300 373 3000
Downloading the app
You can download ‘The Noise App’ for free from the App Store for iPhone and iPads and the Google Play Store for Android phones or tablets. Once downloaded, you will need to register your account and when prompted choose Network Homes as your housing provider. Once you’ve registered your account, you will then be able to submit a recording to us. Find out more in the video below. We are unable to use any recordings you submit if you do not have a current noise complaint with us.
Reporting anti-social behaviour
If you need to report an instance of anti-social behaviour, like noise nuisance, it’s important that you provide us with as much information as possible so we can prove that there has been a breach of tenancy agreement or a general disturbance to the community. Each case is reviewed and advice and feedback will be provided. Enforcement action may not always be appropriate.
