New ways to pay you need to use from today

Way to pay

What you need to do

Direct Debit

No action required. Payments will be taken as usual. We will transfer your Direct Debit from allpay to us later in the year. You will not need to cancel or set up a new Direct Debit as we will make the changes for you. Once we’ve made the change you will see payments on your bank statement made to us. If you currently have Direct Debit setup, we’ll write to you to let you know when this change has happened and if there’s anything we need you to do.

Standing order

No action required. Payments will reach us as usual.

Payment app

You will need to stop using and remove the allpay app from your mobile phone. You will need to download our new Network Homes payment app where you can make a one-off payment as a guest user or create an account to set up recurring payments, make a payment and see your payment history. You can find and download the new Network Homes payment app from your Apple App store or Google Play Store. All you need to do is search for 'Network Homes payment app.'

Online

You will need to stop using the allpay website link to make payments to us. You will now need to use our new payment portal to make online payments. The payment portal link is https://networkhomespayments.paypoint.com/Home.  You will be able to create an account where you can set up recurring payments, make a payment and see your payment history.

My Network Homes account

You can continue to make payments through your My Network Homes account if you have one. You will see an additional option to create a payment account where you can set up recurring payments, make a payment and see your payment history.

Telephone

You can make payments by the telephone using our direct telephone payment line, 020 3650 4349. You can also call our customer service number on 0300 373 3000 to use our automated telephone payment system. You will need to use your payment reference number which you can find on your account statements. If your reference number has letters, we will automatically send you a payment account number (PAN) to use if you have made a payment by telephone in the last 12 months. You will need to use the PAN as your reference when making telephone payments as it will not accept references that include letters. 

Payment card

You will no longer be able to make payments using your current payment cards (card with the purple banner on the front). We have sent you a new payment card if you have used your card in the last 12 months. You will need to use the new payment card (card with the blue banner on the front) to make payments to us at a PayPoint outlet. You can find a convenient PayPoint local at Consumer.paypoint.com. Please allow until the 7 July for your new card to arrive.

Please note, your current payment card with the purple banner will no longer be linked to your account, therefore if you use it to make payments to us, it may not be credited to your account and you may end up in arrears.