24 hour mental health support is just a text away
01 March 2024
We’ve partnered with mental health text messaging service, Shout, who can provide SNG customers with free, confidential mental health support, 24 hours a day, 365 days a year.
How Shout can help you
If you’re feeling sad, worried or stressed and just want someone independent to message about your concerns, text NOTALONE to 85258.
What happens next
Within around five minutes, you’ll receive four automated messages, which explain how Shout works and asks you to explain a bit more about what help you’re looking for.
You’ll then be connected to one of Shout’s volunteers, who will text back and forth with you until you feel happy to end the conversation. The goal is to leave you feeling in a calmer, safer place, with a plan for what you can do going forwards.
If you are worried about money or your home, please contact us. We also have advice on managing your money on our website as well as mental health and wellbeing tips, and employment advice and support.
Watch our short video below for a step by step guide on how Shout works.
