Annual report to customers
Every year we publish an annual report to customers, where you'll be able to find out how we did against our targets as well as our performance and achievements over each financial year.
Here you can find our annual reports to customers.
Most recent report
The annual report to residents 2023/24 is our most recent published report covering the financial year April 2023 to March 2024.
For the first time, it includes our performance against new Tenant Satisfaction Measures or TSMs, introduced by the Regulator of Social Housing. Partway through the year Network Homes merged with Sovereign but most day-to-day services were still separate, so some of our results cover SNG as a whole but many include information, services and performance results relevant to you and the community you live in.
Some highlights from the year include:
- recruiting new estates officers and increased estate inspections
- launching a new digital assistant which is available 24 hours a day
- investing in improvements to existing homes to make them more energy efficient
- delivered 671 much needed new homes in London, Hertfordshire and Essex.
You can read the full report below:
