DIY
We would not usually consider this to be anti-social behaviour (ASB).
- You may want to have a friendly word with your neighbour as they may not be aware you can hear them. Click here to read some tips we've put together to help you resolve problems with neighbours.
- If you still feel you are being disturbed, we suggest you contact the click here to local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.
- If the situation does not improve, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please click here to contact us and we will refer you.
- If the behaviour is persistent* during the day OR during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please click here to complete our incident log sheets with dates and times of the incidents.
Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets or recordings on The Noise App (click here for more information). Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet, please contact us. Click here for ways to get in touch.
*'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least five days within one week.
**Night-time – after 11pm and before 7am
How to make a report
- If you want to report persistent noise, click here to use our report ASB online form. You can attach your completed incident log sheets when you make your report.
- If you believe that a business is being run from the property, please click here to report this using our contact us form.
Download our incident log sheet
