My Network Homes

My Network Homes Gif showing Sign. Sort It. My Network Homes is your online account with SNG. With your My Network Homes account, you’ll be able to safely and securely contact us, check your account balance, raise a service request or even just find out information about your home- at any time of the day.

Services you can access through your account

With your online account, you can:

Update your contact details
Check the balance and recent transactions on your account
Make a payment online
Ask us a question and view all enquiries you’ve made online
Report anti-social behaviour and view any reports you’ve made through your account
Report a repair and book an appointment for most repairs
View the repairs you report to us
Make a complaint and view all complaints you’ve made in My Network Homes
If you're a tenant, you can also access our FAQs library.

Create an account

You'll need to register for an account before you can access the online service on My Network Homes.

If you're a tenant, only the main tenant on the tenancy agreement can register for a My Network Homes account and use the full online services. To register, you will need the email address you've provided us with, your postcode and your full name. Please note, My Network Homes is currently not available to tenants in SmartRent properties.

If you're a leaseholder or shared owner, you'll need the email address you've provided us with, your postcode, your full name and your service charge account payment reference which you can find on your statements from us.

Once you enter your email address, you will see a button that says, “send verification code”. The verification code is sent to your email to ensure you are the one in control of the email address we have on our system. This also protects your information and data. Once you've verified your email address, you're ready to register your account!

Already have an account?

Need help?

If you need help setting up your account or have any questions regarding My Network Homes, please check out our FAQs. You can also contact customer services on 0300 373 3000 or email us at customerservice@networkhomes.org.uk.

My Network Homes FAQs