How to pay your rent, service charge and other charges
Ways to pay your rent, service charge and other charges
You can find the different ways you can pay your rent, service charge and other charges on this page below.
Please note, this is for residents who have a tenancy or lease with Sovereign Network Homes which was previously called Network Homes. If you have a tenancy or lease that is with Sovereign Housing Association Limited, please visit the 'Paying your rent' page on our SNG (formerly Sovereign) website at www.sovereign.org.uk
IMPORTANT: We no longer use allpay for payments. PayPoint is our payment provider. You will need to stop using the allpay Network Homes payment card with the purple banner. You can no longer use the 19 digit reference number on this card as your reference for any payments to us as it is no longer linked to your account with us. You will need to use your payment reference number which you can find on the account statements we send to you in the post.
Payment methods
My Network Homes is your online account with Sovereign Network Homes. Through your My Network Homes account you’ll be able to access a range of online services at any time of the day. It’s a safe and secure way of contacting us, checking your account balance, paying your rent, raising a service request or just finding out information about your home.
It is simple to set up and manage your online account.
Already have an account?
Direct Debit is the easiest way to pay your rent.
It’s a simple and safe way to pay your bills automatically from your bank account. All you have to do is agree with us:
- the amount to be collected from your account; and
- the regular date of payment.
After that, your rent will be deducted from your account on the agreed dates.
We can set this up for you over the phone. Phone us on 0300 373 3000 for more information.
We have an SNG payment app available for residents who have a tenancy or lease with Sovereign Network Homes (formerly known as Network Homes). It's free of charge for you to download and use to make payments to us. You can make payments easily, wherever you are, at the touch of a button. Through the SNG payment app, you'll be able to set up an account where you can make one-off payments, set up recurring payments, store card details (for quick and easy payments) and see your payment history. You can also make a payment as a guest without setting up an account.
You can download the SNG payment app from your Apple App store or Google Play store, just search for 'SNG Network Homes payment app'. The app is provided by PayPoint.
Before you make a payment using the app, please always check that you have the latest version of the app , and update the app if an update is available.
*For online payments, please use your payment reference number which you can find on your account statements. We will not be able to allocate the payment to your account without it. If you use any other words, phrases or names for your payment reference for online payments, the payment will not reach your account with us.*
You can pay online through our payment portal using your rent payment card, debit card, or credit card. You will need a personal email address and your payment reference number, which you can find on your account statements, to be able to pay this way.
Through our payment portal, you'll be able to create an account where you you can set up recurring payments, save your card details (for quick and easy one-off payments), make a payment and view your payment history. You can also make a payment as guest without creating an account.
To access our payment portal go to https://networkhomespayments.paypoint.com/Home. Alternatively, use the 'pay online button' below:
You can also watch the video below for a guide on how to use our payment portal:
To make a phone payment, you will need a debit or credit card and your payment reference number which you can find on your account statements.
You can use Switch, Connect, Visa or MasterCard to make payments over the phone.
There are two ways of making a payment over the phone.
- Our direct, automated payment line, open 24 hours a day, 7 days a week - phone 020 3650 4349.
- Our contact centre, open 8am-6pm, Monday to Friday. You can access our automated payment line, just select the option to make a payment - phone 0300 373 3000.
You will receive a payment authorisation code after you have paid. Please keep this safe.
You can use your SNG or Network Homes payment card (payment card with a blue banner on the front) to make a payment to us at any Pay Point terminal found in local convenience stores and petrol stations. You can pay in cash or using a debit or credit card with the payment card. Payment cards give you the freedom to pay your rent at any outlet displaying a Pay Point sign. to find your nearest PayPoint outlet visit https://consumer.paypoint.com/.
Simply take your payment card to the counter together with your payment. Please note, you can only make payments of up to £500 per transaction. You will received a receipt when you make a payment, please keep it as proof of payment.
Important information
PayPoint is our payment provider and we no longer use allpay for payment card payments. You can only use the payment card we issued from July 2023. This card has a blue banner on the front and you can only use this card at PayPoint outlets.
Please note, we no longer accept payments made using the Network Homes payment card provided by allpay. It will be the card with a purple banner on the front. If you use it make a payment to us, it may not be allocated to your account and you may end up in arrears.
You can pay your rent or service charges by standing order. You will need the following details to set this up:
Bank - Barclays, St Albans
Account name - Sovereign Network Homes
Sort code - 20-05-03
Account number - 53408728
Please use your payment reference number to help us identify your payment.
