Report a repair
You can report a non-emergency repair through your My Network Homes account, using our online repair form, emailing us at customerservice@networkhomes.org.uk, by phoning us on 0300 373 3000 or by direct messaging us on Facebook (@networkhomesuk), Twitter (@asknetworkhomes).
When you report a repair, please:
- give us your name, address and contact details
- describe the repair you need in as much detail as possible
- give the dates and times when someone over the age of 18 will be at home to let our contractors in.
Please ensure you check who is responsible for the repair before contacting us. You can find out who is responsible for different types of repairs on our 'Who is responsible for the repair?' page on our website.
Emergency repairs
If your repair is an emergency, please phone us on 0300 373 3000.
We aim to fix emergency repairs on the same day.
Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.
Routine repairs
Routine repairs are repairs which are unlikely to cause serious health and safety problems or serious damage if they are not fixed straight away. For example, repairs to taps, gutters, doors and windows.
Please note: We're currently experiencing a slight delay with routine repairs. We typically aim to complete responsive repairs within one calendar month, but as we work through the change in repairs service provider, this timeframe has been temporarily extended to 42 days.
Out of hours repairs service
If you need to report an emergency repair when our offices are closed, you can still call us on 0300 373 3000 and you will automatically be directed to our out of hours repairs service provider.
Who is responsible for the repair?
As a Network Homes resident, you are expected to take responsibility for putting right accidental or deliberate damage to your home.
For more information, please go to the ‘who is responsible for the repair’ page.
