From 1 April, we'll have one SNG website where you can access all the information, updates and support from us, as well as access your online account. We'll no longer have this website, instead you'll need to visit us at www.sng.org.uk. We'll also redirect any existing links you may use to www.sng.org.uk. 

Communal cleaning

The majority of buildings we manage receive a cleaning service for communal areas. Buildings which receive our cleaning service will have a cleaning schedule on the communal noticeboard showing when the cleaner last visited.

Estate Officers along with our Neighbourhood and Older Persons teams regularly inspect the standard of the cleaning.

When we receive a report from a customer or identify a missed clean ourselves, we will:

  • investigate and contact our cleaning contractor
  • where the contractor is unable to provide evidence of cleaning then the estates officer will ensure an additional “make up clean” is completed at no additional cost.
  • serve a rectification notice on the contractor
  • provide progress updates to any residents reporting a missed clean.
Safe Space

Together we can end domestic abuse